Shopee Express Malaysia

Dear Management / HQ Team,

I am one of the courier drivers at Kluang Hub, and I am writing this email on behalf of all full-time and part-time courier drivers operating at the Kluang Hub.

We respectfully but strongly request the cooperation of HQ to review and restructure the current hub management, particularly the positions of the Hub Manager and Supervisors, and to ensure that these roles are filled by individuals who are truly qualified, competent, and suitable for such responsibilities.

At present, the hub is being managed largely based on emotional decision-making rather than practical operational judgment, without proper consideration of the real conditions and challenges faced daily by courier drivers.

If the objective is to achieve a more efficient and effective delivery system, it should not be done by forcing drivers to go out for delivery at 2:00 PM with hundreds of parcels and continue delivering until all parcels are completed, regardless of realistic time constraints, safety, or driver welfare.

A capable and knowledgeable management team would understand that cargo parcel lorries should arrive at the hub early in the morning, allowing drivers to start deliveries on time. Instead, drivers are instructed to wait for lorry arrivals until as late as 1:30 PM, which results in wasted time and unnecessary pressure.

Despite this, supervisors continue to demand that all parcels be completed without allowing any holding, regardless of circumstances.

Furthermore, the conduct of certain supervisors and administrative staff reflects a complete lack of humanity and empathy. Drivers are constantly threatened with warning letters and offense letters without fair assessment or understanding of on-ground realities.

The situation is made worse by unprofessional and disrespectful language used by certain supervisors towards courier drivers, which is completely unacceptable.

We urge HQ to take appropriate disciplinary action against any supervisor who displays rude, abusive, or disrespectful behavior towards drivers and keep on pressure driver to keep on accept hundreds of parcel within a day.

We strongly request that HQ reorganize and appoint qualified, experienced, and professional personnel to administrative and supervisory roles at Kluang Hub.

There have already been numerous complaints raised regarding the current supervisory team. It is deeply concerning that individuals who were previously sorters have been abruptly promoted to supervisory positions without sufficient leadership training, resulting in abuse of authority and disrespectful treatment of drivers.

We sincerely hope this matter will be taken seriously for the sake of operational efficiency, employee well-being, and the companys professional integrity.

Thank you for your attention and prompt action on this matter.

Yours sincerely,

Courier Driver

Kluang Hub

(on behalf of full-time and part-time courier drivers)

Good day SPX Express Team,

I would like to share some feedback regarding the self-collection point center I recently visited - Parcelhub Mini Kota Permai, Bukit Mertajam. While I appreciate the convenience of self-collection, I noticed a mismatch between the centers actual operating hours and the information provided on Shopee and WhatsApp.

Also, the attitude of the owner at the center could be improved to ensure a more welcoming and helpful experience for customers.

I believe that with better alignment of the working hours and more customer-friendly service, the overall experience could be greatly enhanced. I'm sharing this feedback with the hope that it can help improve service quality and customer satisfaction.

Thank you for your attention, and I look forward to seeing positive improvements.

Warm regards,

Fenny Ng